Terms & Conditions

1About these terms

These Terms & Conditions ("Terms") are an agreement between SAB IT Services, H.No 7-1-621/269, Flat 103, Padma Sagar Apartments, Beside Ratan Deep Super Market, East Srinivas Nagar Colony, Ameerpet, Srinivasa Nagar, Sanjeeva Reddy Nagar, Hyderabad, Telangana 500038 ("we", "us", "our") and the organisation or person who buys or uses ChronoCore ("you", "Customer").

By placing an order, paying an invoice online, activating a licence or using ChronoCore, you agree to these Terms, our Terms of Use, Privacy Policy, Cancellation & Refund Policy and Shipping & Delivery Policy. If you accept on behalf of a company, you confirm that you are authorised to do so.

If a signed agreement or purchase order accepted by us says something different, that signed document applies for that point.

2Our services

ChronoCore is workforce management software. Depending on what you buy, we provide:

• Software licence for modules such as Attendance, Leave, Shift, Payroll and Reports, hosted by us (cloud) or installed on your own server (on-premise)
• Implementation services: installation, configuration, data import and user training
• Support by chat, support ticket, phone, WhatsApp and remote session during the licence period
• Biometric / attendance devices and their installation, where included in your quotation

The exact modules, user or employee limits, licence period and price are those in your quotation, order or invoice.

3Quotations and orders

• Quotations are valid for 30 days unless a different date is written on them.
• An order is confirmed when we receive your payment (or a purchase order that we accept in writing).
• Please check modules, quantities and your company and GST details before paying. Invoices are issued in the name and GSTIN you give us.

4Prices, taxes and payment

• Prices are in Indian Rupees (INR). GST and other applicable taxes are charged extra unless the quotation says "inclusive".
• Licence and subscription fees are payable in advance for the licence period.
• You can pay by bank transfer, UPI, or online through our payment gateway partner (cards, net banking, UPI, wallets). Online payments are processed securely by the payment gateway; we do not see or store your full card or bank details.
• If money is debited but the payment is shown as failed, the gateway or your bank normally reverses it automatically within 5–7 working days. If it is not reversed, contact us with the transaction reference.
• If an invoice is not paid by its due date, we may pause the licence after giving you notice (see section 12).
• We may change our list prices for new orders and renewals. Prices already confirmed for your current licence period do not change.

5Licence and activation

After payment we give you a non-exclusive, non-transferable licence to use the purchased ChronoCore modules for your own internal business, for the licence period.

• Each licence is tied to your registered domain and server (machine) through an activation code.
• To move the licence to a new server or domain, contact support; we will move it free of charge during the licence period.
• You may not resell, rent, share or sub-license ChronoCore, or use one licence for another company or branch that is not covered by it.
• When the licence expires and is not renewed, access to the licensed modules stops. Support for renewal stays available.

6Your responsibilities

• Keep login details safe and give access only to your authorised staff. You are responsible for actions done with your accounts.
• Make sure the employee data you enter is accurate and that you have the right (and, where required, consent) to process it.
• Check attendance, leave and payroll results before you use them for salary payments or statutory filings. ChronoCore is a tool; final payroll and compliance decisions are yours.
• For on-premise installations: provide a suitable server, a licensed operating system and database, network access to biometric devices, and regular backups.
• Follow our Terms of Use.

7Your data

You own your data. For your employees' personal data you are the Data Fiduciary and we act as Data Processor under India's Digital Personal Data Protection Act, 2023, as explained in our Privacy Policy. We use your data only to provide and support the service and keep it confidential.

For cloud customers, you can ask for an export of your data during the licence period and for 30 days after it ends. After that we may delete it, except what we must keep by law (for example invoices).

8Support and availability

• Support hours: Monday to Saturday, 10:00 AM to 6:30 PM IST, except public holidays.
• You can reach us by live chat, support ticket, phone, email or WhatsApp. We aim to reply to chats within minutes and to tickets within one working day.
• We try to keep the cloud service available at all times, but there may be planned maintenance (announced in advance where possible) and unplanned outages. We will work to restore the service as quickly as possible.
• Updates and bug fixes for the purchased modules are included during the licence period. New modules or custom development are quoted separately.

9Renewal, cancellation and refunds

Licences do not renew automatically; we send you a renewal quotation before expiry. Cancellations and refunds are handled as described in our Cancellation & Refund Policy, and delivery of licences, services and devices as described in our Shipping & Delivery Policy.

10Intellectual property

ChronoCore, its source code, design, logos and documentation belong to SAB IT Services. Buying a licence gives you the right to use the software, not ownership of it. You may not copy, modify, reverse engineer or try to bypass the licence checks of ChronoCore.

11Warranty and liability

• We will provide the service with reasonable skill and care, and fix reported defects in the purchased modules within a reasonable time.
• Apart from that, ChronoCore is provided "as is". We do not promise that it will be error-free or uninterrupted, or that it suits every special requirement unless agreed in writing.
• Biometric and other devices carry the manufacturer's warranty, as described in our Cancellation & Refund Policy.
• We are not liable for indirect or consequential losses such as loss of profit, business or goodwill, or for losses caused by wrong data entered, misuse, or problems with your own server, network or devices.
• Our total liability for any claim is limited to the fees you paid us for the affected service in the 12 months before the claim.

Nothing in these Terms limits any liability that cannot be limited under Indian law.

12Suspension and termination

• We may suspend or revoke a licence if invoices remain unpaid after notice, if the licence is shared or misused, or if continued use would break the law. Where possible we will give you notice and a chance to fix the issue first.
• You can stop using ChronoCore at any time. Fees already paid are refunded only as per our Cancellation & Refund Policy.
• Sections on data, intellectual property, liability and governing law continue after termination.

Events beyond control: neither party is responsible for delays caused by events beyond reasonable control, such as natural disasters, power or internet failures, government action or epidemics.

13Governing law and disputes

These Terms are governed by the laws of India. Please contact us first so we can try to settle any complaint quickly and in good faith. If it cannot be settled within 30 days, the courts at Hyderabad, Telangana will have exclusive jurisdiction.

We may update these Terms from time to time. The new version will be posted on this page with a new "Last updated" date. Changes do not affect orders already confirmed.

14Contact us

Last updated: 07 November 2026