Shipping & Delivery Policy

1Summary

SAB IT Services mainly provides software and services, which are delivered electronically. We do not ship any physical goods for software-only orders.

2Software licences (digital delivery)

• After your payment is confirmed, we send the activation code to the email address and mobile number given at the time of order, within 1 working day (orders on Sundays or public holidays are processed the next working day).
• Your administrator enters the code on the Licence Activation page of your ChronoCore site. The purchased modules are available immediately.
• For renewals and extra modules on an already activated site, we may enable them directly from our side; your site picks them up within a few minutes.
• There are no delivery charges for licences.

3Installation and training

• We contact you within 7 working days of payment to schedule installation, configuration, data import and training at a time that suits you.
• Most work is done by remote session. On-site visits are made where included in your quotation; travel outside our service area may be charged as quoted.
• Delivery is complete when your ChronoCore site is running with the purchased modules and your administrator has been trained.

4Biometric devices (physical shipping)

• We ship within India only, to the delivery address in your order.
• Devices are dispatched within 3–5 working days after payment (or later if a model is out of stock; we will tell you the expected date).
• Delivery normally takes 3–7 working days depending on your location. Shipping charges, if any, are shown in your quotation.
• We share the courier name and tracking number when the device is dispatched.
• Where installation is included, our team brings and installs the device on the scheduled date.
• Please check the package when it arrives. If it is damaged or the wrong model, tell us within 7 days as described in our Cancellation & Refund Policy.

5Delays and non-delivery

If you have paid but have not received your activation code or login within 2 working days, please contact us with your payment reference. If we cannot deliver what you paid for, you get a full refund as described in our Cancellation & Refund Policy.

We are not responsible for delays caused by wrong contact or address details given by you, courier delays, or events beyond our control (see our Terms & Conditions), but we will keep you informed and help resolve them.

6Contact us

Last updated: 07 November 2026